Review your plan, services, usage, and make or review payment details.
You must create a unique account PIN. It will be used to verify account ownership and confirm your identity. Your PIN must be a unique 8-digit numeric that cannot be easily guessed. You cannot use information from your account, such as Date of Birth, SSN, Phone Number, Account Numbers, etc. For example, ineligible PIN formats:
For more details on protecting your account from takeover fraud see, Prevent Account Takeover Fraud.
Additionally, you can use the MyMetro app to manage your account, review usage, make a payment, change plans, and more! Having trouble with your Metro app, see Metro app set up!
From the account login screen, select Forgot Account PIN. Answer your security questions, then enter the one-time password you receive on your phone. Follow the Resetting your PIN steps to finish your PIN reset.
Once logged in to My Account online, select the My Account drop-down menu, then select Profile. Select Account Information and then select “Edit” next to PIN/Passcode. Enter new PIN, and reconfirm the new PIN. Select Submit, then select Continue to return to account home.
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