What is Singapore Airlines’ cancellation policy and refund?

#1 · March 1, 2025, 7:15 am

As of my last update in August 2023, Singapore Airlines' cancellation policy and refund procedures can vary based on the type of ticket purchased (e.g., fully flexible, semi-flexible, or promotional fares). Here are the key points:

Cancellation Policy:

Flexible Tickets: Generally allow for free cancellations and changes up to a certain timeframe before departure.
Semi-Flexible Tickets: May incur a cancellation fee if canceled after a specified period.
Promotional Fares: Often have stricter rules, with limited or no options for cancellations or changes without significant penalties.

Refund Policy:

Refundable Tickets: Passengers can request a full refund if they cancel their flight within the allowed timeframe.
Non-Refundable Tickets: Typically, these tickets do not qualify for a refund; however, taxes and fees may be refunded.
Flight Disruptions: In cases of significant delays or cancellations by the airline, passengers may be eligible for a refund or rebooking options.

How to Cancel:

Passengers can cancel their flights through the Singapore Airlines website, mobile app, or by contacting customer service.

Important Notes:

Always check the specific fare rules at the time of booking, as policies can change.
It's advisable to review the "Manage Booking" section on the Singapore Airlines website for the most accurate and up-to-date information regarding your specific ticket.

For the most current and detailed information, it's best to visit the official Singapore Airlines website or contact their customer service directly.